During the current outbreak of Covid-19 (coronavirus), at the point of ordering, we will be asking all customers to confirm that no-one within their household is currently self-isolating. If this is the case, we will NOT be able to accept and process your order. We request that you do not place your order until the household is able to receive the delivery.
We also appreciate that circumstances can change after you have placed your order, or after you have booked your delivery, therefore, our delivery company will also ask you if anyone within your household has been told to and/or is self-isolating. Where they are told of any incident of self-isolation, they will place the order on hold and advise you to notify them when you are in a position to receive your delivery.
In addition, as an extra precaution at the point of delivery, crews will ask the recipient if anyone is self-isolating within the household. If they are told this is the case, they will be unable to effect the delivery as crews need to enter the house to make the delivery to your room of choice.
We have also been advised by our delivery company that all crews have been issued with disposable gloves and disinfectant wipes to help keep vans clean and virus free. Crews are being reminded to wash their hands immediately following each delivery and to dispose of their disposable gloves, ideally at your premises. Should you refuse to allow this, the crew will dispose of their gloves in a self-contained box, which will be destroyed upon their return to their depot. We hope you will recognise the importance of cleanliness and assist us by providing hand-washing facilities and be prepared to allow crews to dispose of gloves within your premises.
On occasions our delivery company use third party personnel, who have assured them they are following Government guidance and will conform to the above.
All the team at Indoor Cycles and our delivery company thank you for your understanding in this process.